Support
Broadway Tonight
Questions, bugs, or a show that’s listed wrong — write to us and a person will answer.
Email supportCommon questions
A show's times look wrong or it's missing
Showtimes come from the venue's ticketing feed and occasionally lag or omit a performance. Always confirm with the theater before you travel. If a show is consistently wrong, email us the show and date and we'll look into it.
The ticket scanner misread my ticket
Every scanned field is editable before you save, so you can correct anything that came back wrong. Scans work best on a flat, evenly lit ticket with the whole face in frame. Screenshots of mobile tickets work too.
How do I add a friend?
By friend code only — there's no search by name or email. Open Friends, copy your code, and send it to whoever you want to swap journals with. They enter it, you accept, and you can see each other's entries.
Who can see my diary?
Only you, unless you've added a friend. Any entry can be marked private, and you can hide just the review and photos while still showing the show itself. Your entries and profile aren't visible to anyone signed out. Photo files themselves sit at long, unlisted links that aren't indexed anywhere — but anyone you send one to can open it. See the privacy page for the full picture.
Can I delete my account and data?
Yes. Email us from the address you signed in with and we'll delete your account, diary entries, and uploaded photos within 30 days. Deletion is permanent.
I'm signed in but my diary is empty
Your diary is tied to the account you signed in with. Check the account menu in the top right to confirm which one is active, then force-quit and reopen the app. If it's still empty, email us.
Still stuck?
Tell us your device, iOS version, and what you were doing when it went wrong. Screenshots help. We reply within two business days.